If you are trying to place an order and you get an error message, please contact our customer’s service team immediately here:)

We only accept one promo code per order.

1 to 5 business days. Please note that during sales or promotions, process time may be longer than expected.

If you ordered during a sales event (Black Friday, Kind Days, etc.) or during the Holidays, know that our small team remains the same and works hard to prepare your order quickly, but that a higher volume of orders can exceptionally lengthen processing times. Thank you for your understanding :)

You will get an email confirming your order with an order number. You will also receive another email when your order has been shipped with the tracking number.

Please contact us here to confirm your order was placed.

Once we’ve shipped your order, you will receive an email with the tracking and shipping information.

Please contact us here immediately.

At checkout, you can choose between regular shipping or Canada Post Expedited Parcel. Regular shipping fees are calculated at checkout, depending on the size of the package and the shipping destination. We offer a flat shipping rate for remote areas. Canada Post Expedited Parcel shipping fees are also calculated at checkout, depending on the size of the package and the shipping destination.

At this time, we only ship to Canadian and US addresses.

Free shipping is automatically applied to every $100+ orders (before taxes, after discount).

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). USA shipping times depend on the products and destination (estimated at checkout).

Please contact us at here, we will be happy to help.

Please contact us at here with a photo of the damaged product, we will be happy to help.

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received and include all the original packaging.

Refunds are processed within 7 days from when we receive the item(s).

We do not accept any exchange or refund on our products, unless it is damaged.

IMPORTANT NOTE: If your product was purchased from one of our points of sale (distributors), please contact the point of sale directly.

If your product was purchased from our online store, please communicate with us by email only. Employees of our Montreal store will not be able to make a return for merchandise purchased online.

We offer free shipping on orders 100$ CAD and over!