Refund policy

Our 30-day money-back guarantee
If you change your mind within 30 days of receiving your order, send the item back unused and still sealed in its original, unopened packaging and we will refund the full purchase price to your original payment method. Return shipping is at your expense unless the return is due to our error, and original shipping charges are not refunded. If your order shipped free, the actual cost we paid to ship it to you is deducted from change-of-mind refunds. The full conditions are set out below.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and still sealed in its original, unopened packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@sampsonecoshop.com. Please note that returns will need to be sent to the following address: 8605 Champ D'eau, Montreal, Qc, H1P3B8 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@sampsonecoshop.com.

Return shipping costs
For change-of-mind returns, return shipping is at the customer’s expense. You can either ship the item back yourself using the carrier of your choice, or ask us to send you a prepaid return label — in which case the actual cost of that label is deducted from your refund. Original shipping charges are non-refundable. If your order shipped free, the actual cost we paid to ship it to you is deducted from change-of-mind refunds. If the return is due to our error (defective, damaged, or wrong item received), we cover the return shipping in full.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Personal care and beauty products are returnable, provided they are unused and still sealed in their original, unopened packaging. Opened or used items cannot be returned, for hygiene reasons. Certain other items cannot be returned, like perishable goods (such as food, flowers, or plants) and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@sampsonecoshop.com.